Careers
Community Outreach Assistant
(Fixed Term 1 Year with potential to be made permanent)
Job Title: Community Outreach Assistant
Location: Office in Braintree and surrounding areas
Employed by: Braintree Area Foodbank
Line Manager: Charity Manager
Salary: £24,960 F.T.E (Pro Rata £13,312) 1 Year Fixed Term Contract
Hours: 20 hours per week (Preferably over 5 days)
Overall responsibility of the job:
Support the Community Outreach Officer with Braintree Area Foodbank’s outreach service, ensuring its operational efficiency, standards and development in accordance with The Trussell Trust franchise model and Braintree Area Foodbank policies and guidelines.
Braintree Area Foodbank Ltd is a charity founded on Christian principles. Not every member of the team is a Christian, but we all subscribe to the same values and trust that new team members will too.
Main Responsibilities
- Assist in the provision of one-to-one support for Foodbank clients over the phone including any relevant signposting, direct onwards referrals and the contacting of external agencies on client’s behalf where appropriate.
- Liaise with other staff members, volunteers, external agencies and financial inclusion workers concerning clients, their situations and the next steps to be taken.
- If decisions are taken to limit a client’s access to foodbank vouchers, inform all relevant parties.
- Issue vouchers for clients when deemed appropriate.
- Stay up to date with new and existing local support services, disseminating this information to staff and volunteers.
- Liaise with our PR team, offering them information on support that they can share publicly.
- Build strong relationships with local support agencies, charities and organisations.
- Maintain our inhouse CRM with updates and information about client interactions.
- Support the Community Outreach Officer with the team of volunteers who provide talks about the foodbank to varying sectors of the District in order to increase education about our services.
- Liaise with the Warehouse & Distribution Manager in regards to Acts 435 requests.
- Provide general office support/cover to ensure smooth operations.
- Assist the Community Outreach Officer to provide written and verbal reports, when required, for foodbank stakeholders.